Technical Support Services
Investing in great technical support builds trust in your brand and makes promoters out of your users. As the market leader in technical support for connected devices, at Trusource Labs, we aim to deliver a personalized customer experience that is consistent with the quality of your product because we know how much that matters.
In order to best understand your product, culture, and services we can perform readiness consulting services prior to the start of our support contracts.
Our multi-channel support services go beyond just providing assistance to your end user. We facilitate beta testing, create and manage knowledge base content, and track trends to help you stay at the forefront of the ever-changing needs of your users.
What Our Clients Say About Us
“It’s been a joy building a team with Trusource Labs. Our specialists and managers are creative, tenacious, and compassionate. We share a common love for our customers and work tirelessly to ensure their experiences are as smooth and enjoyable as possible.”
“These guys are extremely impressive and cost-effective for both large companies and startups. Their model is totally transparent. These guys rock!”
“The level of partnership, commitment and passion has been seriously inspiring—no joke. You guys instill confidence on so many levels.”
There are a number of factors that go into running a successful beta campaign, and the process to becoming market ready can often be a daunting challenge for even the most accomplished companies. With our experience understanding NDA’s, authoring knowledge base articles, crafting successful surveys, mounting targeted outreach operations, and analyzing complex technical data, we’re ready to help you facilitate your beta program from start to finish.
Our talent acquisition processes attract employees who spend their day contributing to the success of our client’s organization. Our processes include managing, assessing and developing our organization’s most important resource – our people. This is reflected in our low attrition and high customer satisfaction scores.
Product Quality Investigation
You need a team who will bridge the gap between your engineering, product, and CX teams. We’ll build that with highly technical, inquisitive individuals who execute deep-dive root/cause analyses on issues just by talking to your users. From learning about their unboxing experience to understanding their biggest pain points, the PQi team is here to collect qualitative and quantitative data to that will help you make your product and resources better.
What Our Clients’ Users Say About Us
“I would like to mention that customer support and service has been outstanding and without their help, I would not have been successful! They are extremely knowledgeable, personable and extremely patient. They are true ambassadors of the product!”
“I had some questions during my installation and a quick call to their support people was immediately answered and expertly attended to. After my installation was completed, I received correspondence from support to see if I had any more questions. That’s a pretty great experience from an installation standpoint.”