Consulting Services

Consulting Services

We have a deeply-rooted passion for solving contact center problems — it is the foundation of our company. We started Trusource Labs with the idea of creating a superior technical support center experience that meets the growing needs of tech-savvy customers everywhere

We bring that experience, perspective, and history to you through short-term evaluations of your existing support infrastructure.

We want to help you build a comprehensive plan on how to Make it Better.

Industry Expertise

We bring a deep knowledge of best practices to a broad range of industries because we’re coming from a  successful technical support center.

Unbiased Perspective

Sometimes, you know something isn’t quite right but can’t get to the root of the problem. Our unbiased evaluation of your system will help you get to the root cause to Make It Better.

Methodical Action

We deliver thoughtful plans that allow you to take detailed actions toward improving your daily operations.

Readiness Assessment for Supporting
Connected / IoT Devices

Whether you’re getting ready to launch your first connected device or you’re an established IoT company, a Readiness Assessment allows you to fill in the cracks and ensure success at all levels of the organization. We want to equip you with how to think about customer service / technical support for IoT products, for your current devices and future devices. Where applicable, we perform these consulting services as a part of our Technical Support Solutions and Apple Help Desk contracts.

Some of the areas we can help you improve upon include:

  • Design specific Customer Journey for prospective purchasers and owners of your product/service
  • Assess if you’re ready to support complex, emerging technologies
  • Evaluate capability to consistently deliver on key metrics such as CSAT, NPS, and more
  • Self-Help Tool Design
  • Training Delivery/Development Examination
  • Agent and Management Level Skills Assessments
  • Risk/Benefit Analysis

Contact us to discover new ways to improve your operational efficiency and effectiveness.

Contact Us

Support Center Operational Assessment

Customer Service is integral to a successful operation. We understand the importance of the customer relationship and we aim to foster that. We seek to implement actions that increase efficiency and effectiveness simultaneously, rather than choosing one over the other. We bring exceptional operational experience to help you get the most of your existing technology, processes, and employees. Where applicable, we perform these consulting services as a part of our Technical Support Solutions and Apple Help Desk contracts.

Some of the areas we can help you improve upon include:

  • Workforce Management planning
  • Quality Management program development and deployment
  • CSAT Survey Design
  • DSAT Analysis
  • Organizational Design
  • Client-specific call-handling and soft-skills training
  • Leadership coaching and mentoring skills

Contact us to discover new ways to improve your operational efficiency and effectiveness.

Contact Us
Copyrights ©2017: Trusource Labs