Less than 5% Annual Agent Attrition
80% Bug Ticket Response Rate
$26 Million : Annual Savings
98% Client-Assigned QA Rating
Premium Connected Device Support
Everise PX offers a diverse set of complementary services which one key thing in common: supporting great products in the nascent smart home and IoT device space – whether launching on the level of startup or enterprise – throughout the device lifecycle.
Pre-release Field and Beta Testing
Everise PX conducts hands-on, laboratory-based product use (and often abuse) beginning with the unboxing experience, moving on to user interactions with instructions and support documentation, product installation and troubleshooting.
Community Moderation & Management
Everise PX is so effective because we listen to your users. More importantly, we give them a safe and productive environment to talk to us, in the form of positive, well-moderated support communities. There, users not only offer invaluable customer satisfaction insights and knowledge base content, but also help solve one another’s problems.
User-Generated Content Moderation
Effective content moderation is vital to preservation of positive experiences on the parts of content contributors and consumers. We are equipped with the soft skills and hard technologies required to maximize efficiency and convert content moderation into a true brand-building asset.
Connected Device Fraud Detection and Prevention
Effective fraud detection requires a combination of experience-earned intuition paired with an extensive knowledge base – and these only come from agent longevity bolstered by effective training. We have the irreplaceable soft skills and hard data required to beat back the fraudsters subjecting game-changing devices to harsh headwinds.
News and Insights
Everise Expands to IoT Support with Trusource Labs Acquisition
Everise is expanding to the Internet of Things (IoT) Customer Support with Trusource Labs acquisition.
Caavo Pairs with Trusource Labs to Elevate Customer Experience
Caavo, an innovative home theater hub and universal remote pairs with Trusource Labs, an Everise company, to elevate customer experiences.