BRAND BELIEVERS. PEOPLE PLEASERS. WRONG RIGHTERS.

THE TRUSOURCE LABS METHODOLOGY IS A RADICAL DEPARTURE FROM THE TRADITIONAL OUTSOURCING MODEL.

At Trusource Labs, every customer interaction becomes an opportunity to give your brand more meaning. We know that behind every experience with technology is a person. We offer tailored support for every customer’s journey with your brand.

SUPERIOR TECH SUPPORT SERVICES AND CORPORATE HELP DESK SOLUTIONS

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INNOVATION

Product and engineering feedback

INFORMATION

Knowledge-base article creation and management

TRAINING

Training materials development and delivery

ANYTIME
ACCESS

Sales and technical support, 24/7/365

OMNI-CHANNEL SUPPORT

Phone, email, social, chat, video

PRECOGNITIVE SUPPORT

Anticipation of changing preferences

END-TO-END

Optimized service for every customer’s entire experience

CUSTOMIZATION

Holistic understanding of unique problems at all levels

ENTERPRISE SUPPORT SOLUTIONS FOR APPLE DEVICES

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SELF SERVICE PORTAL

Install applications, manage printers, and resolve most issues

SUPPORT LIBRARY

Extensive library of support articles, videos, and other self-help materials

COMMUNITY MANAGERS

Ensure an optimal experience and vibrant community for your users

IT VENDING MACHINES

Provide 24/7 access to frequently needed equipment at your key offices

US-BASED REPRESENTATIVES

Available to call, chat, or provide remote assistance to solve your issues

KNOWLEDGE BARS

Face-to-Face locations at your key offices for hands-on solutions

HARDWARE AS A SERVICE

We can manage the hardware for you and support every aspect of the experience

GLOBAL BREAK/FIX

Global solutions to help employees remain productive and limit downtime

MOVE FASTER. WORK TOGETHER. THINK INDEPENDENTLY.

The Trusource model was created to work differently and to generate results. Committed to constant improvement, we create an environment that makes it easy for everyone at Trusource to love what they do. This means your customers can rely on people as much as technology. Our process is founded on three fundamentals.

WHAT MAKES THE TRUSOURCE LABS METHODOLOGY UNIQUE:

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BEST-IN-CLASS SUPPORT FOR THE BEST TECH COMPANIES AROUND

We help forward-thinking brands stay in tune with every customer.

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TRUST WHAT WORKS

TRUSOURCE LABS IS PUTTING AN END TO CUSTOMER SERVICE THAT DOESN’T WORK.

As technology evolves to meet changing needs and expectations, customer support should ensure that the tech in our lives fits seamlessly.
Life is better when we can rely on the things around us, and we’re here to partner with you so that your customers can get back to being people.

OUR LEADERSHIP

Our executive team’s unique experience has given us the most valuable insight.

Alton Martin

CO-FOUNDER AND CHIEF EVANGELIST
  • Co-Founder of COPC Inc.
  • Authored the COPC 2000 Call Center Standards

Roger Meador

CO-FOUNDER, IMPLEMENTATION, SYSTEM AND TECHNOLOGY
  • Patent holder on Virtual Queuing Methodology
  • Past Head of Global Technology Operations for AppleCare

Cheryl Coppens

PRESIDENT
  • Leader experience with: Apple, Rogers, Zomax, Novell, Sprint, Microsoft, Santander, COPC
  • 30 years of customer service and management experience

Carolin Knobelspies

Chief Service Delivery Officer, Executive Vice President
  • Leadership at Harte-Hanks Direct Marketing
  • Over 15 years of Global Multichannel Contact Center Experience
  • Expert in employee training, talent acquisition and development strategy

Chris Horton

CO-FOUNDER

John Davidson

INVESTOR

WORK WITH US

LOVE YOUR JOB SO MUCH THAT YOU START ANNOYING YOUR FRIENDS.

We’re always looking for skilled experts to join the Trusource team.
Become a brand expert for a trusted brand. Love what you do. Make people’s lives easier.

View Current Openings

ARE YOU READY FOR THE TRUSOURCE LABS APPROACH?

Get in touch with us today and learn how Trusource can change the customer experience
for your tech-focused company.


Copyrights ©2016: Trusource Labs