THE TRUSOURCE LABS METHODOLOGY IS A RADICAL DEPARTURE FROM THE TRADITIONAL OUTSOURCING MODEL.
At Trusource Labs, every customer interaction becomes an opportunity to give your brand more meaning. We know that behind every experience with technology is a person. We offer tailored support for every customer’s journey with your brand.
SUPERIOR TECH SUPPORT SERVICES AND CORPORATE HELP DESK SOLUTIONS
Product and engineering feedback
Knowledge-base article creation and management
Training materials development and delivery
Sales and technical support, 24/7/365
Phone, email, social, chat, video
Anticipation of changing preferences
Optimized service for every customer’s entire experience
Holistic understanding of unique problems at all levels
ENTERPRISE SUPPORT SOLUTIONS FOR APPLE DEVICES
SELF SERVICE PORTAL
Install applications, manage printers, and resolve most issues
Extensive library of support articles, videos, and other self-help materials
Ensure an optimal experience and vibrant community for your users
IT VENDING MACHINES
Provide 24/7 access to frequently needed equipment at your key offices
Available to call, chat, or provide remote assistance to solve your issues
Face-to-Face locations at your key offices for hands-on solutions
HARDWARE AS A SERVICE
We can manage the hardware for you and support every aspect of the experience
Global solutions to help employees remain productive and limit downtime
MOVE FASTER. WORK TOGETHER. THINK INDEPENDENTLY.
The Trusource model was created to work differently and to generate results. Committed to constant improvement, we create an environment that makes it easy for everyone at Trusource to love what they do. This means your customers can rely on people as much as technology. Our process is founded on three fundamentals.
WHAT MAKES THE TRUSOURCE LABS METHODOLOGY UNIQUE:
BEST-IN-CLASS SUPPORT FOR THE BEST TECH COMPANIES AROUND
We help forward-thinking brands stay in tune with every customer.
“THESE GUYS ARE EXTREMELY IMPRESSIVE AND COST-EFFECTIVE FOR BOTH LARGE COMPANIES AND STARTUPS. THEIR MODEL IS TOTALLY TRANSPARENT. THESE GUYS ROCK!”
“THE LEVEL OF PARTNERSHIP, COMMITMENT AND PASSION HAS BEEN SERIOUSLY INSPIRING—NO JOKE. YOU GUYS INSTILL CONFIDENCE ON SO MANY LEVELS.”
“NOW I KNOW WHAT A GOOD SUPPORT EXPERIENCE LOOKS LIKE.”
TRUST WHAT WORKS
TRUSOURCE LABS IS PUTTING AN END TO CUSTOMER SERVICE THAT DOESN’T WORK.
As technology evolves to meet changing needs and expectations, customer support should ensure that the tech in our lives fits seamlessly.
Life is better when we can rely on the things around us, and we’re here to partner with you so that your customers can get back to being people.
Our executive team’s unique experience has given us the most valuable insight.
CO-FOUNDER AND CHIEF EVANGELIST
Co-Founder of COPC Inc.
Authored the COPC 2000 Call Center Standards
CO-FOUNDER, IMPLEMENTATION, SYSTEM AND TECHNOLOGY
Patent holder on Virtual Queuing Methodology
Past Head of Global Technology Operations for AppleCare