INNOVATIVE

SUPPORT

FOR INNOVATIVE

COMPANIES

DISCOVER TRUSOURCING

BRAND BELIEVERS. PEOPLE PLEASERS. WRONG RIGHTERS.


TRUSOURCING IS A RADICAL DEPARTURE FROM THE TRADITIONAL OUTSOURCING MODEL THAT RELIES ON LOW-COST LABOR AND PRODUCES POOR RESULTS.


At Trusource Labs, every customer interaction becomes an opportunity to give your brand more meaning. We know that behind every experience with technology is a person. We offer tailored support for every customer’s journey with your brand.

SUPERIOR TECH SUPPORT SERVICES AND CORPORATE HELP DESK SOLUTIONS

innovation

INNOVATION

Product and engineering feedback

information

INFORMATION

Knowledge-base article creation and management

training

TRAINING

Training materials development and delivery

access

ANYTIME
ACCESS

Sales and technical support, 24/7/365

multi-channel

MULTI-CHANNEL SUPPORT

Phone, email, social, chat, video

pre-cognitive

PRECOGNITIVE SUPPORT

Anticipation of changing preferences

end-to-end

END-TO-END

Optimized service for every customer’s entire experience

customization

CUSTOMIZATION

Holistic understanding of unique problems at all levels

MOVE FASTER. WORK TOGETHER. THINK INDEPENDENTLY.

The Trusource model was created to work differently and to generate results. Committed to constant improvement, we create an environment that makes it easy for everyone at Trusource to love what they do. This means your customers can rely on people as much as technology. Our process is founded on three fundamentals.

WHAT MAKES TRUSOURCING UNIQUE:

BEST-IN-CLASS SUPPORT FOR THE BEST TECH COMPANIES AROUND

We help forward-thinking brands stay in tune with every customer.

  • "THE LEVEL OF PARTNERSHIP, COMMITMENT AND PASSION HAS BEEN SERIOUSLY INSPIRING—NO JOKE. YOU GUYS INSTILL CONFIDENCE ON SO MANY LEVELS."

    – CANARY
  • "NOW I KNOW WHAT A GOOD SUPPORT EXPERIENCE LOOKS LIKE."

    – PHILIPS
  • "THESE GUYS ARE EXTREMELY IMPRESSIVE AND COST-EFFECTIVE FOR BOTH LARGE COMPANIES AND STARTUPS. THEIR MODEL IS TOTALLY TRANSPARENT. THESE GUYS ROCK!"

    – PLUM

TRUST WHAT WORKS

TRUSOURCE LABS IS PUTTING AN END TO CUSTOMER SERVICE
THAT DOESN’T WORK.

As technology evolves to meet changing needs and expectations, customer support should ensure that the tech in our lives fits seamlessly.

Life is better when we can rely on the things around us, and we’re here to partner with you so that your customers can get back to being people.


OUR LEADERSHIP

Our executive team’s unique experience has given us the most valuable insight.

Trusource
Alton Martin CO-FOUNDER AND CHIEF EVANGELIST
  • Co-Founder of COPC Inc.
  • Authored the COPC 2000 Call Center Standards
Trusource
Chris Horton CEO AND CO-FOUNDER
  • Grew previous company from $750k to $40MM in 6 years
  • Founded one of Austin's Best Places to Work
Trusource
Roger Meador CO-FOUNDER
  • Patent holder on Virtual Queuing Methodology
  • Past Head of Global Technology Operations for AppleCare
Trusource
Cheryl Coppens COO
  • Leader experience with: Apple, Rogers, Zomax, Novell, Sprint, Microsoft, Santander, COPC
  • 30 years of customer service and management experience

WORK WITH US

LOVE YOUR JOB SO MUCH THAT YOU START
ANNOYING YOUR FRIENDS.

We’re always looking for skilled experts to join the Trusource team.

Become a brand expert for a trusted brand. Love what you do. Make people’s lives easier.

ARE YOU READY FOR THE TRUSOURCE APPROACH?

Get in touch with us today and learn how Trusource can change the customer experience
for your tech-focused company.

LOCATE US ON A MAP

Trusource Labs
(512)487-7103

6800 Burleson Road #200
Austin, TX 78744

TERMS & CONDITIONS

Terms and Conditions ("Terms")
Last updated: June 18, 2015
Please read these Terms and Conditions ("Terms", "Terms and Conditions") carefully before using the trusourcelabs.com website (the "Service") operated by Trusource Labs ("us", "we", or "our").

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